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Customer Service

  • Highest Quality Products from Reliable Manufacturers

    We only sell the highest quality products from reliable manufacturers who have a pristine reputation of producing the highest quality available in today’s market. We never skimp on quality and we never will before we ever offer a product for sale we put these instruments through a rigorous quality inspection process. Our inspection process starts with the inspection of the materials used to make the instruments. Afterwards the instrument gets tested for durability and corrosion resistance. Once satisfied for longevity, the final testing phase is for real life perfection and comfortability for both the dentist and patient. This final test is accomplished by having our certified dentist using the instrument and reporting to us the overall satisfaction of using the instrument. We guarantee you the best products on the market at the lowest possible price.

  • Satisfaction Guaranteed on Every Order

    Our 90-Day Money Back Guarantee is our pledge to satisfaction. If, for any reason, you are not completely delighted with your order from BTI Wholesalers Instruments, you may exchange the item(s), or return the product(s) for a prompt and courteous refund-no questions asked.

  • 110% Price Protection on Every Product

    We offer the lowest prices on the highest quality products. But if you find the same brand product advertised for a lower price by another retailer, let us know within 60 days of the date from when you placed your order at BTI Wholesalers Instruments. Provide us with the advertisement and the web site so we can verify it. If the price is lower, we will send you 110% of the difference in the prices as a refund.

  • Fast Live Help

    We're only a phone call away. Dial 1-800-516-8805 and you will be connected to a trained customer service representative. A phone call will be answered by someone on our staff in New York, who is eager and able to help. We try to answer all calls within 60 seconds, but if it's a peak customer time, leave your contact information and we will return your call as soon as we can.

  • Full Replacement on Faulty Products

    BTI Wholesalers Instruments will replace any defective item that is under the manufacturer's warranty. You won't have the inconvenience or expense of shipping the product to Germany and waiting for the repair. Please return all your good to:

    BTI Wholesalers Ltd.
    1659 Washington Ave, 2nd Floor
    Merrick NY 11566

  • Prompt Shipping is our Priority

    Our goal is to ship your order within a few business hours. We strive to keep all of our products in stock so you won't be kept waiting. We pledge prompt shipping on every order because we recognize the value of your time and our products.

  • Your Privacy Guaranteed

    We value and respect your privacy and will protect your information in everyway we can.